Last Updated: June 2022
TERMS & CONDITIONS
It is important that you read and understand our terms and conditions as they contain valuable information. We are more than happy to help you with any further questions you may have. Please contact us if you require further information.
The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website may vary from the specification set out in the order.
The packaging of the Products may vary from that shown on images on our Website.
To register with the website you must be over 18 years of age.
Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms.
ORDERING FROM US
When making an order through our Website, the webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each webpage of the order process.
You are deemed to place an order with us by ordering any of the Products which we sell by following the steps on our webpages and entering your payment details. We will then send you an email acknowledging that we have received your order, which details the products you have ordered.
Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage, unless we have notified you that we do not accept your order or you have cancelled your order. However, in limited circumstances we may be unable to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when we post the Products to you.
If we are unable to accept your order, for example because a product is out of stock or no longer available or we cannot meet your requested delivery date or there was an error in price on our Website, we will inform you of this by email and we will not continue to process your order. If you have already paid for your order, we will refund you the full amount including any delivery costs charged as soon as is reasonably possible. For the avoidance of doubt, if there are two or more products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no products are delivered to you at all.
We may refuse to accept an order:
(a) where products are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
(d) if we cannot meet your requested delivery date;
(e) if you do not meet any eligibility criteria set out in these Terms;
(f) if the order is to be delivered outside of the United Kingdom;
(g) if your order for products which we have personalised or customised for you contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy; and/or
(h) if we believe your order is for commercial or other non-domestic concerns.
We reserve the right to brand all of our Personalised Products.
OUR RIGHT TO MAKE CHANGES TO THESE TERMS
We may amend these Terms at any time by updating this webpage. Please look at the top of this webpage to see when these Terms were last updated.
Every time you place an order with us the Terms on our Website, being those in force at the time of your order, will apply to the Contract between you and us.
If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
If we need to revise these Terms in relation to orders placed by you but not yet delivered, we will contact you to give you reasonable advance notice of the changes and give you the option to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the products affected by these changes or just the products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
CANCELLING OR CHANGING AN ORDER FOR PERSONALISED PRODUCTS
Once a personalised order has been manufactured it can no longer be changed or cancelled and refunds will not be applicable. Please check the spelling and accuracy of any personalised products on screen before you place an order as you will not be entitled to a refund in respect of any personalised products which contain a misspelling that you are responsible for and you fail to amend before check out.
YOUR CONSUMER RIGHT OF RETURN AND REFUND
You have a legal right to cancel a contract within 14 days. This means that if you change your mind or decide for any other reason that you do not want to receive or keep a product you can notify us of your decision to cancel the contract and receive a refund. Further advice about your legal right to cancel the contract is available from your local Citizen’s Advice Bureau or Trading Standards Office.
However, this cancellation right does not apply in the case of any personalised products.
To cancel a contract you must contact us at firstname.lastname@example.org.
If you cancel your contract within the cancellation period of 14 days, we will:
- Refund you the price you paid for the products (excluding any applicable delivery charges)
- Refund any delivery costs you have paid if you cancel your order as a whole. If there is more than one product in your order and you only cancel part of that order we will not refund the delivery charge. We will only refund the delivery charge if you cancel your order as a whole and no products are delivered to you at all or if you return all products to us
If you have returned the product to us because it is faulty or does not match its description we will refund the price of the product in full, together with any applicable delivery charges, and any reasonable costs you have incurred in returning the product to us.
We will refund you by the same method of payment that you used to place your order.
OUR RIGHT TO CANCEL
We reserve the right to cancel any order at any time and issue a full refund.
RETURNS AND EXCHANGE
If a product has already been delivered to you before you decide to cancel your contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract.
Unless the product is faulty or not as described you will be responsible for the cost of returning the products to us.
You can return products to the following address:
Wooden Apfel Designs
43 Winchester Avenue,
Because you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund.
We aim to dispatch orders to our carriers within 7 working days of an order being placed. We will deliver orders within a maximum of 30 working days after the date of dispatch confirmation (the date on which we email you to confirm our acceptance of your order) Occasionally our delivery to you may be affected by an event outside our control. If such an event happens then we will contact you as soon as reasonably possible to notify you and arrange for a full refund or a new delivery date.
We will deliver the products ordered by you to the address which you give for delivery when you make an order. You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative or to your place of work.
If any of the details you have given us in your delivery address are incorrect , we accept no liability for any items which have not been received.
If no one is available at the delivery address given to accept the delivery, one of our carriers will leave you a card that the products have been returned to our premises or the premises of any carrier which we use, in which case, please follow the instructions on the card to rearrange delivery.
Delivery of an order will be completed when we deliver the products to the delivery address given in the order process. The risk and responsibility in the products will sit with you from that time.
If your products are not delivered within 30 days of the order being received (unless such delivery is delayed by an event outside our control) then you may cancel your order straight away if any of the following apply:
- We have refused to deliver your products
- Delivery within the delivery period was essential (taking into account all the relevant circumstances) or
- You told us before we accepted your order that delivery within the delivery period was essential.
Our normal working hours are Monday to Friday 9am-5.30pm and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the website do not include weekends or public holidays. However, please be aware that these working hours do not apply to production. We may still produce items outside of these hours.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
The majority of our products are dispatched by Royal Mail. Please be aware that Royal Mail aim to deliver within 2-3 working days but this is not guaranteed, especially at busy times of the year such as Christmas. It is strongly advised that you allow extra time when placing an order.
NO INTERNATIONAL DELIVERY
We do not deliver to addresses outside of the UK.
The price of a product does not include delivery charges. Our delivery charges are as set out during the check out process before you confirm your order.
Delivery charges also include the cost of packing.
PRICE OF PRODUCTS
The price of the products will be the price indicated on the order webpages when an order is placed. We will take all reasonable care to ensure that the price advised to you is correct.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please note that you can only use one discount code per order.
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.